Gutter Guards America Ocene - 9

The team from Gutter Guard went

The team from Gutter Guard went above and beyond during the installation process. They not only removed my existing, non-performing gutter guards but also replaced them with the best performing system available, outshining other systems on the market. They even went the extra mile by straightening a damaged section of my gutter and adding additional flashing to prevent water leaks at various locations. In addition to their exceptional work, they also identified a blocked downspout caused by squirrels and acorns. To address this issue, they installed a guard over the downspout, preventing acorns from clogging it. What's even better, there were no additional charges for this work, which wasn't initially part of the contract. To top it all off, their service includes a no-clog manufacturer's money-back guarantee and a lifetime transferable warranty. I highly recommend Gutter Guard's America, LLC for installing a high-performance gutter guard system so you can say goodbye to gutter cleaning for good!

Very nice and professional.

Every person I spoke with at GGA, beginning with Travis Robinson who measured the house in heavy rain, was very nice and professional. They are considerate people who aimed to fulfill my needs and do a great job. They achieved it! I would strongly recommend this company. The team who installed the gutters and fascia worked hard and meticulously, and clearly took pride in their work.

Gutter Guard America did

Gutter Guard America did a good job explaining to me about the gutter installation and how the gutter guards worked. I was quite impress with the salesperson on his presentation. The installers were on time and did a good job also. I would refer Gutter Guards America to someone looking to have gutters installed.

Jr and Shaun did a great job explaining all the different

Jr and Shaun did a great job explaining all the different gutter guard options. Kevin, the Operations Manager, was excellent at keeping me updated on the schedule, and the technician who installed everything was polite, professional, and right on time. Very happy with the final result.

The installation was not

The installation was not only on time but also fast and prompt. I highly recommend this product, especially because it's made in America and comes with a lifetime guarantee.

They were clear about matching a price from a rival

They were clear about matching a price from a rival and straightforward about how they sold the product.

The installer was a hard worker and a friendly person.

The installer was a hard worker and a friendly person. But he was the only one sent by the company to put in my gutters and guards during 98-degree heat. I was worried about him. He showed up at 11:45am and finished at 9:15pm on a 3-bedroom ranch. The work was good, but sending just 1 person for a job that should have been done by 2 or 3 people doesn’t seem right.

Water is coming behind the gutter in a few spots

Water is coming behind the gutter in a few spots on the front of my house. This could cause issues soon with the wood getting damaged. I think someone should come look at it – maybe the gutter isn’t positioned close enough to the roof.

Communication with the customer service

Communication with the customer service team has been severely lacking, and their demeanor has been less than pleasant. Despite my repeated attempts over two days, I was consistently ignored when requesting an itemized contract. It wasn't until I threatened a negative review that Gavin from Cornelius finally responded, sending the required document along with his contact information, urging me to reach out if any further issues arose. It appears that their strategy is to stall communication until three days after the contract is signed, assuming the client might reconsider, allowing them to impose a 15 percent cancellation fee. Prior to signing the contract, their relentless pursuit of my business was evident with incessant calls. However, once the agreement was finalized, any issues I encountered were purposefully ignored, even when reaching out to Candace directly through text. Only after publicly expressing my dissatisfaction did the matter escalate to Gavin's attention. In one instance, I had to email to inquire about the scheduled work time, receiving nothing but a run-around with promises that the installer would provide an estimated time of arrival. Shockingly, the next contact I received was from the installer standing in my yard, having made the journey from Mocksville without any means of communication due to the lack of signal. This unprofessionalism, coupled with the evident money-driven approach post-contract signing, is disheartening. Spending $2,940 on gutter installation should include a transparent and willingly provided itemized bill/contract, not require pleading. The overall lack of professionalism has left me thoroughly dissatisfied, and I would not recommend this company to anyone.