FishingBooker Ocene - 16

Wind was blowing at 15-20 knots

Wind was blowing at 15-20 knots, with seas reaching 3-4 feet on and off the reef in Islamorada, FL. Our family consisted of mom, dad, and two boys aged 9 and 12. Unfortunately, the youngest boy got seasick after catching 12 nice fish. We asked to cut our trip short from 3/4 day to 1/2 day. The company promptly refunded us $200, and Fishing Booker reimbursed Makaira Fish Company the $20 difference in the booking fee. Everyone involved appreciated the swift resolution to the issue.

They proves invaluable for

Hey proves invaluable for selecting fishing charters, offering a swift comparison of diverse captains and their offerings. The customer service is noteworthy, particularly when dealing with unresponsive captains. Adrian efficiently tackled my issue, proposing alternative trips that precisely matched my preferences. The platform simplifies the process of finding the right charter, ensuring a seamless experience for fishing enthusiasts.

Captain Ethan Wish Upon a Fish

Captain Ethan Wish Upon a Fish made our day unforgettable. His patience with our novice fisherman was exceptional, ensuring everyone had a blast catching numerous fish. If you find yourself in the Florida Gulf Beach area, I highly recommend a trip with Captain Ethan. Kudos to him for making our family fishing adventure so enjoyable! - Satisfied Customer, Harold and Boys

Dealing with website issues, my representative

Dealing with website issues, my representative Maggie showcased impressive expertise. She patiently guided me through each step, ensuring a swift and accurate resolution. Maggie went above and beyond, offering valuable recommendations for enhancing my listing. A big thank you to Maggie for being a valuable asset to the organization.

Navigating the cancellation policy

Navigating the cancellation policy and deposit concerns was promptly resolved, showcasing the company's commitment to clarity. The customer service, once again, stood out for its promptness. FB's support and alignment with the captain's decision set a notable example in a world bound by rules. Grateful for the swift resolution.

Having relied on Booker for a year

Having relied on Booker for a year, it's fair to say they've played a crucial role in half of my bookings. The booking app and payment system are reliable, simplifying my life as a charter business owner. I'd suggest this company to fellow charter businesses; they've proven to be a significant asset.

I've partnered with Fishing Booker

I've partnered with Fishing Booker for 8 years, and it's pivotal for my captaincy. With over 400 booked trips, their consistent clientele and customer service stand out. As an established captain, their support remains crucial.

Quick response times are crucial

Quick response times are crucial for keeping customers happy. Fishing Booker's representatives excel in this area. If you run a charter or guide business, I recommend their services.

The Fishing Booker customer service

The Fishing Booker customer service team responds promptly, tackling any issue with efficiency. Their consistent support guarantees the well-being of our shared customers.

I adore ringing ya'll!

I adore ringing ya'll! The whole crew is ever so helpful and knows their stuff. FISHING BOOKER has proven to be a big asset to my business!

Company handles requests quickly

Company handles requests quickly and efficiently. Booking is simple for both my clients and me as an operator.

Dreadful customer service experience

Dreadful customer service experience with Fishing Booker. Had to cancel my charter five weeks in advance, but the refund process was a nightmare. No email explanation for the change in their service provider, and the only refund option was through PayPal. Setting up an account and attempting to get a refund proved frustrating, compounded by a disabled link. Fishing Booker's lack of transparency and the hassle with PayPal fees have eroded my trust. I won't be considering their services again.

Terrible experience with fishing

Terrible experience with fishing booker! Attempted to cancel my charter 5 weeks prior, but faced awful customer service. No email explanation received. Contacted fishing booker for a refund, only to discover they changed their service provider. Refund process through PayPal turned into a nightmare – disabled links and additional fees. Despite the small refund amount, the overall experience eroded trust. Won't be using fishing booker again due to their unreliable and inconvenient practices.

Avoid Captain William Gardinar at

Avoid Captain William Gardinar at all costs! We scheduled an 8-hour fishing trip in Freeport but had to cancel within 24 hours due to a scheduling conflict. Despite booking well in advance, we faced a strict no-refund policy on our $360 deposit. It seems like he's quick to pocket the money, leaving us disappointed and out of pocket. Terrible experience and customer service. Look elsewhere for a more understanding and customer-friendly fishing charter.

This company falls short of basic expectations

This company falls short of basic expectations. Despite booking numerous guides worldwide, my experience with Fishbooker was disappointing. Unlike direct bookings, they offer a mere $50 credit and show little concern for disruptions like guide unavailability or boat issues. It's more like a budget-friendly Uber for boats, but with inadequate support. My advice: steer clear and explore other options for a more reliable and customer-friendly experience.

We didn't hear from them about

We didn't hear from them about where to go, and the next day the boat had issues. The owner promised to find another boat and call back in 15-20 minutes. I called twice after 40 minutes, but got no answer. I wouldn't recommend using this service.