eNotes.com Ocene - 6

The best customer service I've encountered since

The best customer service I've encountered since I became a subscriber on and off for several years. Anytime I've had a question, I've received a quick response from an actual person, not an automated response. I even made it more confuing by starting with a monthly membership on one credit card and then switching to a yearly membership on another card. eNotes handled the change in payment type smoothly and immediately. Using the app has always been very informative and well-organized. The Chapter Summary and Analysis are unmatched. I can't say enough about how helpful eNotes has been while I journey through the classics.

The support was efficient and effective, leaving me a satisfied customer

I encountered an issue with an inactive account and was unable to log in to cancel. The customer service team handled everything over email, swiftly transitioning from my initial confusion to a problem solved. Additionally, I received a partial refund, which was a pleasant surprise. Although I didn't request it, I'm grateful for their proactive approach to resolving the issue. The support was efficient and effective, leaving me a satisfied customer.

I had a fantastic experience using this service

I had a fantastic experience using this service. I needed assistance with questions and answers for the book "Eveline," and they provided a plethora of clear, simple answers, which was incredibly helpful. When I wanted to cancel my subscription, the instructions were easy to follow and quick. I'm grateful for such a smooth experience and will definitely use this service again in the future. Thank you!

This company is just great.

This company is just great. Everything is easy to understand, whether it's finding information on a certain topic or discussing something. They have plenty of resources and diverse viewpoints from other users.

I really like this company.

I really like this company. They always answer my questions quickly. I like their app. I want to read old books but I have ADD so I miss a lot of the meaning. eNotes helps me understand the books better.

The company responded fast

The company responded fast and solved my issue right away! If I need enotes again, I won't hesitate to rejoin.