EconomyBookings.com Ocene - 14

I made a booking back in January, but now

I made a booking back in January, but now I want to switch to an automatic car instead of a manual. Economy Booking is one of the few places where you can find smaller automatic cars, which is handy in Europe where big cars are hard to park. This morning, I called three times and chatted with three different guys. They were all helpful in explaining how to cancel one booking and make another. I've used Economy Bookings before without any problems. :) I'm not a big fan of the no cash refund policy, but considering the cheaper prices, I'm okay with using the credit in my E-wallet. It worked out well!

The service was fantastic! Everything went smoothly.

The service was fantastic! Everything went smoothly. No issues whatsoever. I booked the car online, paid with my card, and received a voucher for checkin. I opted out of their insurance since I have my own with better coverage. I got a letter from my insurer to show during checkin. The car was better than I imagined. I got a new, high-end model. Very comfy. Dropping off the car was simpler than picking it up. They checked the car and the fuel, and then I was set. The staff was friendly and explained everything clearly.

Booking online was simple.

Booking online was simple. The car options and making sure the insurance excess was included went smoothly. The terms and conditions were clear and not filled with too much legal jargon. I haven't picked up the car yet, but I hope everything goes well.

Smooth and simple booking experience

Smooth and simple booking experience, quick and easy to use… rented a car in Paris a fortnight ago and everything was fine. Good service, hope it continues, will review again after getting the car in Heraklion Crete.

The young guy was really nice and helped

The young guy was really nice and helped me a lot with the steps. I'm 71 and it was hard to change my booking through email, but the person on the phone was very suportive.

I could easily enter the pick up and drop

I could easily enter the pick up and drop off times at various locations and was offered a good selection of vehicles to pick from, and the prices were fair and resonable.

Grateful for the fair prices!

Grateful for the fair prices! My husband had big surgery and I needed a reliable car for follow up visits. Will always look here first from now on!

The car insurance terms are all nonsense.

The car insurance terms are all nonsense. When I buy FULL coverage it should mean no worries. What's with all the small print!!

Well, things seem alright.

Well, things seem alright. We've sorted out our booking, made the payment, but haven't picked up yet. The website could be easier to use, but the helpline was alright and guided me through. I reckon they should highlight more about the extra charge for cancellations without rescheduling.

The total price area should be on the right side

The total price area should be on the right side (not on the left) - it caused some confusion. Other than that - nice!

Puzzled by the inconsistent pricing

Puzzled by the inconsistent pricing between my PC and phone. The disparity is frustrating, and the two-day no-refund policy for plan changes adds to the dissatisfaction. It's disheartening when pricing isn't transparent and flexibility is limited. Hope the company addresses these concerns for a more customer-friendly experience.

DO NOT USE THIS COMPANY. I REPEAT DO NOT USE THIS COMPANY!!!

Had a reservation, paid in full prior to pickup. When I got to the car rental counter they had zero cars available even thou I had a reservation. Economy Bookings said their support staff takes 10-15 days to get to new cases. They e been doing everything possible to not give a refund. I had to go thru another company pay another $500 while I wait weeks for just an answer to my email. After 4 days of silence everytime you try and call you press 1 and then nothing I got an Indian women that said she understands and there's nothing she can do bc it's a support issue. So just don't waste your time and money just in case.

Absolutely dreadful experience!

Absolutely dreadful experience! Initially, my rental process went smoothly until the return, where chaos ensued. Despite leaving the keys and receipt as instructed, I was hit with an unexpected $500 charge days later. Attempts to resolve the issue with a responsive woman were futile; she remained silent despite providing evidence of my absence during the alleged extra rental days. Five months later, still no resolution. This service is an utter disappointment, testing my patience and showcasing a complete lack of accountability.

A site best avoided! It presents

A site best avoided! It presents questionable or non-existent car rental options with ZERO flexibility for cancellations or modifications. Refunding incurs a hefty $65 processing fee, and the reimbursement, if it happens, takes a painstaking 3 weeks. The suggestion to use the "refunded" amount as credit is impractical, as many reputable providers only permit partial payments online. Unsettling business practices at play here.