DoorDash.com Ocene - 6

My order came fast

My order came fast and was yummy. But when I tried to add tip, it was already there. It's good that DoorDash puts tip, but we should pick amount. I talked to agent who said I could change it, but couldn't. It took 30 mins and $1 more to fix. DoorDash, it's too much work. Let us choose tip.

I placed an order through Doordash.

I placed an order through Doordash. When I went to pick it up, the shop was closed that day, so I couldn’t get my food. I asked for a refund two times. The first time, they closed the complaint without any response after a few days. The second time, they refused my request without giving any explanation. This goes against Consumer Law and common law. Stay away, it's hard to trust this company. They also have a history of breaking the law – just check the $2million+ fine from ACMA for spam emails.

Welp, this company seems pretty sketchy.

Welp, this company seems pretty sketchy. The restaurant told me the driver missed a bag of food, but my order still showed up as delivered. I told Doordash, but they said no without talking to me or the restaurant. I talked to customer service, Andrea Janella, and she said wait 12 hours for a review. When I asked about my food, she just ended the chat, saying "I've explained the process". Talk about arrogant.

The company isn't worth it

The company isn't worth it. They always mess up orders. If you have a problem with your delivery person or order, good luck getting help from customer service. Many delivery people don't speak English well, so asking for things like napkins can be a hassle. They either ignore you or say okay but still don't give you what you asked for. It's a total waste of money.

This is the second time we ordered pizza for delivery.

This is the second time we ordered pizza for delivery. We asked for a 'large; light sauce; extra pepperoni (which costs more); extra cheese (which costs more)' ... What we got was a 'large; normal sauce; regular cheese; some meat (maybe hamburger?); onions; bell pepper; mushrooms and nobody bothered to fix it! So, we paid extra for a pizza with toppings we never order because we don’t like them. We blame not just Pizza Hut but also Door Dash. Too bad Gattis Pizza doesn’t deliver here!

I got food from a company that relies on DoorDash

I got food from a company that relies on DoorDash for delivery. Slow, cold, unfriendly, and they can't locate me on a map. If I had known, I would have just stepped outside. I guess DoorDash should be named after Deshaun Watson, maybe DeshaunDash.