Danceandsway.com

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Good shoe. Quite comfy.

Good shoe. Quite comfy. I’m not a big fan of the laces, but overall it’s pretty good. It was custom made! It fits a bit small, so next time I’ll order half a size bigger.

I really like their products.

I really like their products. It would be better if they shipped faster because sometimes I need shoes quickly for performances, but I'm glad the prices are reasonable!

Swift delivery, decent product quality

Swift delivery, decent product quality, nicely crafted. Received skirt has tight waist, otherwise I'd rate five stars.

I ordered a pair of

I ordered a pair of shoes, but they turned out a bit too small. So I went ahead with a return. The return process was kinda odd. They wanted photos of the shoe soles to prove they weren't worn. Then, they kept emailing me with discounts to get me to keep the shoes. If you're into paying for postage twice and dealing with a complicated return system, go for this company. But honestly, there are better options out there. Just do a quick search online and you'll find way more straightforward places to shop.

The sneakers git a 5 for stile and comfort.

The sneakers git a 5 for stile and comfort. The company gets a 3 for customer service for not answering questions and long delays in responding. It also took over 3 weeks to get the sneakers delivered. I will buy local next time.

Poor time

I recently tried ordering some dance shoes from Dance and Sway, and it was quite the rollercoaster. Some shoes look great, but others are poorly made. I ordered two pairs, and neither fit—both were too big and felt cheap. One pair even lacked a buckle or any way to adjust, making it useless for dancing. The return process was a nightmare. I had to email them first, send photos, and wait for them to approve my return. They don’t provide a return label, so I had to pay $38.14 to ship them back. Plus, you have to include a note with your order number and reason for return. They even suggested I keep the shoes for a 50% discount next time. Really? What am I going to do with shoes that don’t fit? Also, their clothes run super small. I’m 5'6" and 152 pounds, and even a large was too tight. They don’t offer XL, so be cautious if you're considering buying clothing.

Too disappointing

I was super excited to try out this new clothing brand, but it turned out to be a bit of a letdown. We carefully checked the sizing chart before ordering, but the clothes still came way too small. Plus, the fabric was pretty thin and felt cheap, not what I expected at all. The worst part? They made us pay for the shipping, even though it was their mistake with the sizes. I didn't think that was fair at all. I've already told everyone at the dance studio to avoid this place. It's just not worth the hassle or the disappointment. Hopefully, they'll improve, but for now, I'm looking elsewhere for my dance gear.

Beware!

Gosh, dealing with DanceAndSway has been quite a journey! I've tried contacting their customer service team a couple of times through email, but it's like sending messages into a void. My order was supposed to arrive, but something went sideways with the delivery, and now I'm just left hanging. It's a bit frustrating, you know? I really hope someone from their team will get in touch soon, so we can sort this delivery mess out and I can finally get my order. Just want this to be sorted, so I can enjoy what I ordered without any more hiccups. Fingers crossed someone reaches out soon!

Whole experience was a bit more convenient

I bought a pair of dance shoes, but sadly, they didn’t fit quite right. Now, sending them back is proving to be a bit of a hassle. The returns policy isn’t the best; there’s no return label or QR code provided, which means I have to make a trip to the Post Office myself. Not to mention, it's going to cost a fair bit to send them back. It's a bit frustrating because I expected a smoother process for returns. The shoes themselves looked great, but this return issue is a real letdown. I just wish the whole experience was a bit more convenient.

Efficient delivery poor product

I have practice shoes from other companies but these are not to standard for dancing shoes,no support, bottoms not dance bottoms all cheap copy and the sizing is so wrong, i put a half size up but I would say one and half bigger is needed and I usually struggle with narrow feet! These are way off. I have had to return at my cost even though they are not fit for purpose. Very disappointing. The customer service however is v efficient a shame the product so poor.

I bought a pair of

I bought a pair of shoes on sale and after waiting for three weeks, I got them in the right size. Quality is fine, but the wait was too long, and I was worried they wouldn’t arrive in time for my event. Ordered a second pair and tried to return the first one. Contacted customer service twice because I didn’t hear back initially. They said they sent me info but I couldn’t find it. Ann asked for the order number repeatedly, even though I provided all details clearly. With only two days left in the return period, they claimed they couldn’t process the return because they couldn’t find their own picture of the shoes. I sent them my order confirmation with photos and explained everything. Despite being patient and reminding them of my good standing as a customer, they stopped responding three days ago. Their return policy is dishonest, making it impossible to return without a label. Now, it’s past 30 days, and I’m out $68. Cute shoes, but terrible service. If I’m wrong, just accept the return. There’s no excuse for this.

I ordered a pair of

I ordered a pair of shoes that looked great online but turned out to be pretty disappointing when they arrived. The quality wasn't up to my expectations. I decided to return them, but the company kept offering me different incentives to keep them instead. When I fell ill, I emailed to explain the delay in returning the shoes, and they were understanding about it. I returned the shoes but forgot to send the tracking number. Two months later, when I questioned the refund, they flat-out denied receiving the shoes. Luckily, I had the tracking info, which showed they had received the package. Only then did they process my refund. It's unsettling that they tried to lie about it. Definitely won't shop with them again.

Bad Service After Purchase - only responsive whilst purchasing - 1 out of 3 dresses worked.

This is exactly what I wrote to them and still no response! I fear they're waiting for the 30 days to run out. 3rd RQST I am requesting an in-store credit. Per your website's instructions, I've reached out to your company 2x to request a return of the following items: 53ZR30MJY8PKW-011-CR 538M898YXN9XN-008-H. I've had no response. Please respond ASAP so that I may return this merchandise as I have no use for 2 un-used dresses. Your company was most eager to respond to me when I was in the buying process, please extend the same courtesy to me now. I have reached out to you since the day that I received the dresses. Kind regards,

I bought these shoes because

I bought these shoes because of an ad, but they really disappointed me. The sole is super soft, like too soft, making it uncomfortable to walk. The inside fabric is too slippery, and the overall finish is just bad. After my purchase, they sent me an email to check if I liked the shoes. There were two icons: red for "don't like" and green for "like." Pressing red just gave me a 15% coupon instead of letting me leave a review, which felt sneaky. To actually review, I had to press the green button. It seems like a trick to get better reviews and lure people in. I'd rather they focus on improving their product quality and being more transparent.

Okay, picture this: you're excited

Okay, picture this: you're excited to snag a new pair of shoes from this UK-based website, right? You type in your size, thinking you're all set, but then you get hit with some foreign sizing that throws everything off. Frustrating, right? You order what you think is your size, only to receive shoes that don't fit. Returning them feels like navigating a maze—multiple steps, endless waiting. And instead of a proper refund, they suggest a measly 40% back if you keep the shoes. Really? Why keep something you can't use? It's no surprise these shoes end up on resale sites. Honestly, it's more hassle than it's worth. Just steer clear.

I bought a pair of shoes in size 38

I recently bought a pair of shoes in size 38, but they just didn’t fit right. The hassle started when I tried to return them. Sending them back cost me 18 euros, and to add to the frustration, I only got 30 euros back—not even covering the shipping costs either way. The return policy? Let’s just say it needs serious improvement. On a positive note, the shoes looked amazing, and the customer service was super friendly. But honestly, with such a costly return process, it’s hard to appreciate those positives. I really wish they’d make their return policy more customer-friendly, because their products do have potential.

I got the Marnie in

I got the Marnie in beige because I already have the other colors and love them. But this one was a disappointment. After just a few wears, the inside heel started peeling off and gave me blisters. The toe area also started wearing away quickly. I tried to share photos, but can't seem to post them here. It's odd because I didn't have any issues with the other colors. Super bummed about this, especially since the fit was great initially. Now I'm stuck with these damaged shoes.

I ordered a pair of

I ordered a pair of shoes on November 5th and it’s been 24 days already. The website promised delivery within 10-15 days, and I really needed them for this weekend. If it’s gonna take longer, they should definitely mention it during checkout. And charging £15 for delivery that doesn't arrive on time is just absurd. The order status still says "in route" and hasn't even reached the delivery company yet. I’m just waiting to see how much longer it's going to take.

Really disappointed service

I bought a pair of shoes from this store and needed to return them. Sent a bunch of emails with pictures of the shoe soles and the tag still attached, but I got no response. It's been frustrating, honestly. I thought 30 days would be plenty of time to sort it out, but with them not getting back to me, it's just not enough. Now I'm stuck with shoes I can't use and no idea what to do next. Really disappointed with their service, expected better.

This company is not worth your

This company is not worth your money. The stuff they sell is low quality and useless. Returning items is a headache; they take forever to reply to emails and make it difficult for you. They charge a lot for things that are actually worth very little, hoping you won't bother returning them and they can keep the profit. Avoid this company at all costs!

Not what I expected at all

I ordered a pair of boots, paid over $110, and they arrived in the wrong color and one size too big. Super frustrating! Tried reaching out via email and got no response. To top it off, they smell like cheap plastic, kinda like something you'd get from Shein. Totally disappointed with this purchase. Not what I expected at all.