CreationCrate.com Ocene - 8

After an unforeseen shipping issue

After an unforeseen shipping issue, representative Naseen was very helpful in tracking down and helping to resolve the problem. Looking forward to exploring STEAM with my son through robotics

The vidios are informing, tech support

The vidios are informing, tech support is quick and easy to communicate with and the suplies allow you to complete the project without complication.

Wow! That Ella person was amazing!

Wow! That Ella person was amazing! She totally helped me out when I messed up my order. Super happy now! Thanks, Ella!

The STEM kit I ordered for my son exceeded expectations with its complexity, perfect for his interest in STEM

The STEM kit I ordered for my son exceeded expectations with its complexity, perfect for his interest in STEM. However, I deducted a star due to significant shipping delays. Despite this setback, the kit itself is fantastic, offering a higher level of engagement than previous science kits. Overall, it's a great choice for young enthusiasts eager to delve into STEM subjects.

My take on the company isn't positive.

My take on the company isn't positive. I'm having trouble signing up because the system won't accept my user code. Also, the kit I got is missing parts or has different ones from what I saw in the video or descriptions. Customer service is only available through a chatbox, and it's not even live. I have to wait for hours to get a response. I think the products are good and the concept is excellent, but the way everything is put together isn't great. I'm interested to see how the software coding works though.

I had to give my email to get

I had to give my email to get 10% off but, even though they said I'd get it, I didn't. No matter what "code" I put, no discount.

Despite purchasing 18 projects, the access code provided for the classroom was invalid

Despite purchasing 18 projects, the access code provided for the classroom was invalid, rendering my son and me unable to access the learning materials. While we received the hardware, the absence of access to the classroom experience was a significant disappointment. It's essential for customers to receive functional access to the promised resources to fully benefit from the purchase and engage with the learning process effectively.

I made an error when checking out.

I made an error when checking out. I quickly sent a message to let them know. I got a reply saying it was fixed, but when I logged in, it still wasn’t. I tried again, twice, but it didn’t get sorted.