BooHoo.com Ocene - 6

I had some issues with the app when

I had some issues with the app when attempting to make a return. Every time I selected a carrier, it showed an error message. I tried all the available carriers with no luck. The chat feature on the website wasn't much assistance either. However, when I reached out to Jay A. via Facebook Messenger, it was a great experience! They asked a few questions and quickly provided me with the QR code needed for the return. Thanks to Jay A. for the help!

I got a Miss Pap feather satin co-ord with the skirt missing.

I got a Miss Pap feather satin co-ord with the skirt missing. I contacted Boohoo's customer service and got a solution in just a few minutes after explaining and sending pics. Krizzia, your warm, approachable, and patient service really stood out. A smooth chat, and they really show how good your customer service team is! Thanks a lot, Krizzia—you are a star!

I had a complaint about an order and contacted customer service

I had a complaint about an order and contacted customer service. Liselle A promptly responded and provided exceptional assistance. After reviewing images and a video of the item, she offered a replacement or refund without any hassle. I appreciate the efficient resolution and attentive support. Highly recommend their excellent customer service.

I encountered an issue with a missing refund for an item I returned

I encountered an issue with a missing refund for an item I returned, but Joyce R swiftly resolved the matter without any hassle. Her prompt assistance and efficient handling of the problem exemplify excellent customer service. Highly satisfied with the outcome and the overall experience.

I had a hard time returning my item

I had a hard time returning my item, so I reached out for help via Apple iMessage. Nico and Brian assisted me, and they quickly sorted out the return in just 5 minutes. Their assistance was really helpful.

Received 4 items recently, and

Received 4 items recently, and unfortunately, 2 of them appeared to be previously used. These items were noticeably creased, covered in fluff, and emitted an unpleasant odor. My attempt to address the issue with customer service proved to be a challenging experience. Despite explaining my physical disability, which makes it difficult for me to return the items in person, the customer service representatives were unhelpful and displayed rudeness. To exacerbate the situation, they proceeded to set up the return process despite my clear indication that it would be challenging for me to send them back due to my physical limitations.