Bestcustom.co

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I ordered some stuff for

I ordered some stuff for an event, and when my package arrived, some items were missing. I tried getting a credit for the missing things, but it was a mess. The tracking info was useless, and I had to give out what I did get right away. Didn't think to snap a pic of the package, so now they’re saying I can't get my money back. It's like they think I’m lying or something. The items I did get were a hit, everyone loved them, but dealing with this hassle? No thanks. Won’t be ordering from here again, I’d tell anyone to steer clear.

Not good experience

I decided to give this website a shot and placed my first order, opting to pay extra for fast shipping. I was really looking forward to getting my stuff on time, but when it didn't arrive, I reached out to customer service to find out what was going on. Instead of getting a helpful response, they just directed me back to the generic tracking information. It was really frustrating because I didn't get any clear answers, and I felt like I wasted money on the expedited shipping. Definitely not the experience I was hoping for.

I ordered this Christmas tree

I ordered this Christmas tree ornament that was supposed to look like a cute stack of books for my friend who’s a total bookworm. Placed the order mid-November, and it finally showed up in December. When I opened the package, I was so disappointed! The ornament looked nothing like the picture online. The colors were off, and it just seemed cheap and poorly made. No way I’d give this to my friend. The description was totally misleading. If you're thinking about buying it, just know it’s not what you’ll get. Major letdown!

Wouldn't recommend

I recently ordered a graduation cap and topper for my big day, and wow, was I disappointed. The picture quality was beyond bad - super grainy, couldn't even make out the details. On top of that, the topper was totally the wrong color and it arrived all bent and wrinkled. Like, who even does that? And to make matters worse, there was this awful smell when I opened the package, like seriously, what gives? It was such a letdown, considering how excited I was for graduation. Wouldn't recommend this to anyone.

I bought a picture

I bought a picture that looked amazing online, but what I got was such a letdown. Expected something made of quality wood, you know, something that looked like a pro crafted it. Instead, I received this flimsy piece that seriously looked like a DIY project gone wrong. I could've done better myself and saved a ton of money. It’s frustrating because I paid a lot thinking it would be worth it. This just isn't what I signed up for. The picture online was so misleading. Not happy with this purchase at all.

Looks like a chew toy instead of a pillow!

I ordered a pet pillow from "Best Custom" for a very good friend that had to put their dog down right after Christmas. The thing looks like my dog's chew toy with 3 limbs sticking out! It's also flat, I could toss it and bet you it would come back! I looked them up on the BBB & found nothing positive! Charged me $6 for "Premium Quality" I did not approve, yet got a blurry picture & a card I didn't get. Only thing I'm being refunded for is the missing card. I even offered to send their chew toy back!

Don't fall for this company's

Don't fall for this company's tricks! I ordered a basic blanket, nothing special, but they promised it would arrive in 7-10 days. I even paid an extra $6 for a so-called "Premium Quality" upgrade, expecting something nice. What I got was a thin sheet with faded print, nothing like what they advertised. And it took almost a month to get here! When I complained and asked for a refund, they wouldn't budge. Total scam. I'm really disappointed and feel cheated. Save your money and shop somewhere else.

I ordered some shirts for

I ordered some shirts for a big event, and they didn't arrive when promised. I emailed customer service several times and got the same response: "just wait." The event passed, and I still had no shirts. I asked for a refund, but it's been over a week, and I got nothing. Now I'm stuck without the shirts and out the money. This whole experience was super frustrating. They didn't deliver on time, and their support was useless. Definitely not ordering from this place again. Feels like a scam to me.

Ordered something as a Christmas

Ordered something as a Christmas gift, but it didn't show up until January 4th! The support was so slow, took a whole day just to get a reply. And the tracking was useless, couldn’t see where my package was at all. Then, when it finally arrived, it was the wrong size. Can't believe how frustrating this whole experience was, definitely the worst online shopping I've ever had. Just a mess from start to finish. Never going to use this service again, total disappointment.

Waited ages for the shipping,

Waited ages for the shipping, but I was like, whatever, it'll be worth it for that vintage look. But wow, what a letdown. The shirt shows up, and it's just a regular black tee, nothing special. I mean, I thought I was getting some cool retro style. And the decal? It's like someone just slapped it on with an iron last minute. You can even feel the edges. Really bummed out. Was expecting more for the price. Guess I’ll have to keep hunting for that perfect vintage tee.

It’s such a shame

I was thrilled when I got my custom 3D base photo. It looked so good, just like I wanted. But the delivery, man, that was a mess. I ordered it on December 16, 2024, and even paid extra to get it faster, but it took almost a month to arrive. That really killed the excitement for me. The product itself is fantastic, no doubt, but they really need to sort out their delivery issues. It’s such a shame because the delay made the whole experience less enjoyable.

I ordered a gift and

I ordered a gift and paid $20 for expedited shipping, thinking it would arrive quickly. But here I am, two weeks later, and the package is still stuck in China. Tried to cancel the order, and they said they would refund the shipping cost, but guess what? They never did. I’ve sent numerous emails asking for help and a refund, but they just ignore me. Honestly, this has been such a frustrating experience. Wouldn't recommend using this company at all.

This shipping experience was a total nightmare

I gotta say, this shipping experience was a total nightmare. Ordered something and it was stuck in processing for what felt like forever. Eventually, it got shipped internationally out of nowhere—didn't see that coming. After more than four weeks, the package ended up in Georgia. Here's the kicker: I live in Arizona! How does that even happen? It's like they threw a dart at a map and just hoped for the best. No clue how they messed this up so bad.

Shame!

I ordered something for a special event, but it ended up getting lost on the way. When it finally showed up, it was way too late and looked like it had been through a war. The whole experience was super frustrating. I was really counting on it, and now it’s useless. The item’s going straight to the trash because it's in such bad shape. Really bummed out about this and definitely not buying from here again. Feels like a waste of time and money.

I decided to splurge a

I decided to splurge a bit on this hat, thinking it would be worth the price for some decent quality. The wait felt like ages, and when it finally arrived, it was crammed into this tiny box, totally ruining its shape. The moment I took it out, I noticed the stitching at the back is already coming undone. It just looks cheap and not impressive at all. Honestly, pretty bummed out by the whole thing. Definitely didn't meet my expectations.

Poor quality, poor service

I ordered a pet memorial with spaces to add my dog’s collar. The product I received was definitely not what I thought I had ordered. It was much smaller, and allows about 6 inches for the collar. I had a small dog, and this item is unusable. The collar is too large and the holes make it impossible to display without it. They say they offer a 100% satisfaction guarantee, but it’s just smoke. Shipping took over a month.

I’ve tried emailing twice about

I’ve tried emailing twice about my order status, and it's been nearly a month without a tracking number. Each time, they respond with, “Your order is completely proceed. The package was shipped out and waiting for the carrier to pick it up.” I don't get it – how can my order be both "shipped out" and still "awaiting carrier pickup"? And why am I getting the same response every time? This is really frustrating.

I bought a pet memorial to hold my dog’s collar.

I bought a pet memorial to hold my dog’s collar. What I got was far from what I expected. The item is quite small and only fits about 6 inches of the collar. I had a tiny dog, so this item is not practical. The collar is too big and the holes make it impossible to show it properly. They claim a 100% satisfaction guarantee, but it’s not real. Shipping took more than a month. I do not suggest this.

I ordered this thing almost

I ordered this thing almost a month ago and it’s still not here. The tracking info seems like a joke, says it's been stuck just a few hours away for days now. Customer service? Useless. They just repeated what I could already see on the tracking page. Kept telling me it "should" arrive soon. Honestly, I’m losing hope. Super frustrating experience, definitely not buying from this place again.

BestCustom.co is a FRAUD site.

They put FALSE addresses on their page. Their real base is in China. They never give back your money and don’t deliver what you order. The only answer you get is: “please reach out to our support at this email…” but they never fix anything. The phone numbers listed are fake too, so calling them is useless. I wish the FBI would look into this company.

I ordered something from this

I ordered something from this site about three weeks ago and still no word on my shipment. It's been so frustrating waiting with no updates at all. I honestly just want my money back now. I can't believe how bad the service is. Definitely won't be buying from here again. Seriously, save yourself the trouble and shop somewhere else.

I ordered a product, thinking

I ordered a product, thinking it would arrive quickly, but it took forever—18 days! Honestly, had no clue it was coming from another country. If the website made that clear, I would’ve looked elsewhere. The waiting was frustrating and not what I expected. Will definitely think twice before ordering from this company again.

I ordered something on January

I ordered something on January 24th and here we are, February 20th, and still nothing. Like, seriously? Is waiting a whole month for shipping normal now? If that's how this place operates, I'm done. I mean, come on, that's just ridiculous. Who has time to wait forever for an order? Definitely not ordering from here again.

I ordered something over a

I ordered something over a month ago (#BCMC113776) and it still hasn't shown up. I've been on hold for ages, like more than 20 minutes, and then they just hang up on me twice. I tried emailing them, but no one's responding. What's going on? The tracking says it's being held, but why? This is so frustrating.

I ordered something from them,

I ordered something from them, paid the extra $9.99 for redelivery to my address on Honolulu Ave, but the package never showed up. It's been really frustrating waiting around and not hearing anything back. I just want my order or at least some kind of response. Feeling pretty let down by their service.

I didn't receive the package meant for

I didn't receive the package meant for my wife's birthday on July 23. The tracking says it was delivered, but I never got it. I’m not sure where the mix-up happened. Can you tell me where it is? If not received, I’d like a refund. Thanks.

Got nothing for mother's day

My mother has been battling cancer and I ordered something really special for her. I paid extra to Expedite. Mother's day has coming on and ahe still has nothing. Unacceptable!! I wouldn't even give them one star if I could.

I paid for quick shipping and the shirt was still two-three

I paid for quick shipping and the shirt was still two-three weeks late! please be honest about the timing now I have no use for it.