AtlasVPN Ocene - 9

My experience with the support team, particularly Webster, was exceptional

My experience with the support team, particularly Webster, was exceptional. Faced with a connection issue on one of the servers, I sought assistance, and Webster's response was swift and professional. They guided me through the troubleshooting process, requesting a screenshot and logs. The provided guides were clear and easy to follow, aiding in identifying and fixing the problem efficiently. The overall service was excellent, with responsive and knowledgeable support. Webster's assistance turned a potential issue into a swift and easy resolution, highlighting the effectiveness of their support team. I appreciate their prompt and helpful approach, making my experience positive.

I faced a problem with switching regions on my streaming service

I faced a problem with switching regions on my streaming service. The person who helped me (Katie) was super nice and supportive. She figured out my problem even though I gave a couple of wrong clues by accident. Very nice and proffesional. Great.

Kati did a great job.

Kati did a great job. She was always polite and very professional. I hope I can work with more customer service reps like Kati. Big thanks to Atlas VPN Management for having her.

The support team was really helpful.

The support team was really helpful. They responded quickly and gave me a clear solution when AtlasVPN wouldn’t connect. The whole process was smooth and easy to follow.

the VPN wouldn't connect after the

the VPN wouldn't connect after the installation and needed a support ticket to be logged which was well and timeously responded to and resolved the issue.

I didn't find any major issues with the premium

I didn't find any major issues with the premium experience, and the online chat was friendly and supportive. However, the connections were a bit slow at times and not always quick, so I’ll probably look at other choices before making a decision.

I've invested significant time, around 11

I've invested significant time, around 11 replies with detailed information (case 218926), addressing persistent issues with this product. Purchased for a 3-week overseas trip, my Android connectivity is satisfactory, but my Windows laptop consistently struggles. Support's suggestions, mostly already attempted, have not resolved the problem. Frustratingly, I couldn't connect in three different countries, despite trying various protocols. Even back in Melbourne, issues persist. Despite raising concerns within the initial 30-day period, a refund is denied. Atlas VPN's response, "No guarantee it will work smoothly everywhere," is unsatisfactory. The product's inefficiency has been unacceptable, prompting me to explore alternatives from a more reliable provider.

Avoid purchasing a subscription beyond 30

Avoid purchasing a subscription beyond 30 days with this company. The download and upload speeds significantly drop after the initial month, leaving you dissatisfied. Requesting a refund proves futile, as I've experienced over the last 2-3 months. Regretfully, I made the error of committing to a 2-year subscription.

I wanted to cancel my account

I wanted to cancel my account through live support before, and you said it was fine. But now, a month later, $12 disappeared from my account without me knowing. This needs to stop. Give me my money back and close my account.