AltosTravel.com Ocene - 41

Jenny gave me great help with my travel plans.

Jenny gave me great help with my travel plans. She listened well, took her time, and found choices that worked for me. She made sure all the detals were right.

I booked direct flights and paid, but got

I booked direct flights and paid, but got a call later that the flight was gone. I had to choose a similar flight, not direct, but still paid the same amount.

The simplicity of getting the tickets was nice.

The simplicity of getting the tickets was nice. I hope the day of travel is just as simple. If everything goes smoothly, I will return and change to 5 stars.

Isaac worked hard to find flights that suited my needs

Isaac worked hard to find flights that suited my needs and managed to keep the price in the same range. I liked the personal phone call to assist me.

Miguel Sánchez is a very helpful person

Miguel Sánchez is a very helpful person, he assisted me greatly and was always attentive to every detail.

Altostravel gave us the

Altostravel gave us the cheepest tickets for a last minit trip. I am totaly happy with their service.

My experience with the company was

My experience with the company was disappointing as the quoted prices didn't align with the actual charges from the airline. Instead of reflecting the accurate fare, the numbers were inflated to maintain a higher delta fare rate, even when Southwest had a significantly lower price. The lack of transparency was evident, with Altostravel quoting $300 above what Southwest charged, leading to them pocketing the extra amount.

Terrible Experience

I bought the tickets from January 16. 2023 , the flight March 19 Boston to Dominican Republic，( DL1973) unfortunately when we checked in at March 19, the ticket was been suspended, I was called the travel agent, but they can not help. Now today 2024 April, I still did not get my Refund , Altros Trave said ticket refund should be refund by Kenya company, they issued the ticket, The kenya said the trave agency have to request the refund, they both company Throw the ball......So here, i am still not get my Refund back. $ 960.50, Not Not Not, this is NOT FOR ANYONE!

SCAM - avoid

SCAM. Altos Travel (aka FlightOm Travel and others) is a fake travel agency. We used them to book a flight for our minor child and after the trip was cancelled they are holding out and will not refund our payment to them. I have gotten nowhere with their CS and will be reporting them to the North Carolina and New Jersey DOJ. They seen to be an outfit based in India but use a number of US-based websites/addresses to fool in customers. Buyer beware!!

Bait and Switch

Found a great rate on their site and booked it. Immediately got a phone call saying that that price is no longer available, but they can get me on the same flight for $300 more per person. While speaking with them, I searched the flight again and it still showed up on their site as available FOR THE ORIGINAL PRICE. They lure you in with low rates, get your credit card info, then call you and try to upsell. No thanks.

The company messed up our original flight

The company messed up our original flight, made us pay extra, and now we don't even have a non-stop flight. We were charged $122 more for this inconvenience. When we called to sort it out, they were unhelpful and blamed us for not canceling or reading the email. As new customers, we're really let down by this experience and feel like we've overpaid for a subpar service.