Aed.com Ocene - 21

Basing on the review below, I reckon

Basing on the review below, I reckon the company's pretty good. I bought the AED [Zoll] before, so it made sense to get the CPR-D Padz from them. Ordering was easy, site was easy to get around. Just had to double-check which padz I needed. Lots of info on the site too.

Searching for a battery was quick and it showed

Searching for a battery was quick and it showed up right away. Ordering was simple. However, we wanted it tax-free since we are a school. We couldn't find where to send the form or how to check the tax-exempt option during checkout.

In my experience, when I wanted

In my experience, when I wanted to find out if a product was available, the phone was answered promptly. Later, I had a question about tax exemption, and the chat feature also responded quickly and professionally.

When I visited the site, it was very easy

When I visited the site, it was very easy to find what I needed. I also liked getting a coupon discount to help with the cost. I've bought items both for work and for personal use as well.

Awsome service again.

Received a prompt response via chat. Simple to find and buy what I needed. AED.com is my go-to store for things I hope I never have to use.

Y'all did great answerin'

Y'all did great answerin' my questions 'n makin' it easy fer me ta return the first thing so I could git the second'un.

Ordering was a very ez, and

Ordering was a very ez, and the shipping was hell fast. Plus, they offered a great price that was hard to beat.

Their setup makes it simple

Their setup makes it simple to find the items you need and stay informed about when to get new ones.

It's disappointing that the company

It's disappointing that the company struggles with maintaining sufficient stock levels, leading to a consistent 7-10 day delay when checking availability. This has prompted me to split orders with alternative suppliers. While I will return, I now prioritize confirming stock availability through phone representatives to avoid inconvenience.

The ordering was smooth.

The ordering was smooth. I'm sure my order will arrive soon. My grumble is about the sales tax relief. I sent the certificate, but no confirmation yet.

I wish they had a non-exept option.

I wish they had a non-exept option. As a nonprofit, it's tough to find suppliers who let you skip the tax part.

Shipping fees are excessively high, making

Shipping fees are excessively high, making the overall purchase experience less appealing. I shelled out more than $16 for a sign and four decals, which could easily fit into a standard 10 by 18 envelope. The steep shipping costs cast a shadow on an otherwise reasonable transaction.

System migration caused records to disappear.

System migration caused records to disappear. Tax exemption info missing from purchase with Cardio Partners. Don't want to resubmit each time.

My experience with the company was

My experience with the company was quite disheartening. Following the provided instructions, I returned an item, only to endure a lengthy 6-week wait and countless emails before the credit materialized. This delay significantly impacted my ability to reorder promptly, leaving me dissatisfied with the overall process.

Bad customer support in online

Bad customer support in online chat and had trouble signing into my account to see old orders because "sign in" button didn't work on google chrome browser.

I purchased Pedi AED pads based on your

I purchased Pedi AED pads based on your website's "In Stock" indication. However, I received an email the next day, revealing they were backordered, with no expected arrival date. A customer service representative explained that the website updates less frequently than their internal system. The suggestion to place orders over the phone to avoid such discrepancies was offered. The inconsistency between online information and actual stock status was disappointing.

I signed up for a 10% discount, hoping

I signed up for a 10% discount, hoping for a smooth experience, but encountered issues. Despite customer service advising a note during the order, I couldn't find a comment section. Creating an account was also problematic, as the system claimed it existed but denied access, leaving me stuck in a frustrating loop during password reset attempts.

I'm disappointed with the company's

I'm disappointed with the company's service. Not receiving a confirmation email for my order and receipt is inconvenient. Attempting to log in once and discovering that my account has been suspended adds further frustration to the experience. Improvement in communication and account management is necessary for a smoother customer journey.

The product variety and pricing at

The product variety and pricing at this company are impressive. However, addressing the shipping costs is crucial. In an era where numerous vendors offer free shipping, it's a notable drawback. Lowering shipping fees would significantly enhance the overall customer experience and garner a higher rating from me.

It's quite perplexing to encounter an extra

It's quite perplexing to encounter an extra $5 charge for CE credits, especially when our employer foots the bill for the class. This added fee is both inconvenient and cumbersome. The inconsistency with previous experiences raises confusion and leaves a negative impression on the overall process.

I placed my order when the product

I placed my order when the product was in stock, but it's been months, and I'm still waiting. Customer service hasn't been much help, and they've had my money all this time.